Frequently Asked Questions
Can I get order tracking information on the site? View Close
Yes. Click on My Account then click order tracking. A list of your orders will be displayed. Locate the order you would like to track and click the Click Here next to it. Shipping information will be displayed at the bottom of the page. Click Track This Order and your shipping information will appear.
I did not receive an invoice with my order, will I get one?
Yes, your invoice is mailed separately and should arrive approximately 3-5 days after your order ships. Only the packing list is included with your shipment. You can also download and have a copy of your invoice emailed to you.Under "my account" "my orders"
Can I print an invoice from the site?
Yes! Under "my Account" "my Orders" you can print or email the invoice.
If my order is received damaged or there is product missing, what should I do?
Please E-mail email@example.com with the order number, the damaged or missing product MSI #’s and whether the package was damaged.
Do I have to order with a credit card?
No. You can complete a credit application and apply for terms with Maurice Sporting Goods. Once the credit application is complete and you are given a credit line, you can place your order on account. Email firstname.lastname@example.org for a credit application. To order prior to obtaining terms, you will be prompted for credit card information when placing your order.
Can I place a COD order? View Close
No. Maurice Sporting Goods does not accept COD orders.
I used a promotion code for my order, when will I see my discount?
You will see the discount reflected on your invoice (line item). Please do not include Penn or Shimano items as these are not eligible for discounts with promotion code.
I cannot find a product on the site, does that mean you don’t have it? View Close
Not necessarily. To verify whether we do or do not have a product, you can contact customer service at email@example.com
Does Maurice fill backorders for products with a stock level of 0?
No. If you add a product to your cart with 0 in stock, it will drop from your order and the backorder will be cancelled.
If there is 0 stock for a product, will it be in stock at a later date? View Close
Contact firstname.lastname@example.org with the MSI # and we will be able to tell you an approximate date the item(s) will be in stock.
How do I locate your Closeout products? View Close
To locate Closeout products simply click the Closeout tab, then search for the product using MSI# or factory number, or click on a category or brand name.
If I place an order on-line today, when can I expect it to ship? View Close
Your order should ship within 24 – 72 business hours.
I see two charges on my credit card for the same order, why?` View Close
When your order is placed, your card will be authorized for the total amount of the order. This is not a charge. When your order ships, the credit card will be charged for the total of product that shipped. This avoids a customer from being over charged if a product is out of stock or does not get shipped. Depending on your bank, it may take several days for them to release the remaining amount that was held from the authorization.
Does Maurice drop ship? View Close
Maurice Sporting Goods does offer drop shipping. The drop shipping program is as follows:
Order must meet minimum order amount of $100. All drop ship orders will be charged freight, regardless of order value, plus $9.99 handling fee. One order can only ship to one destination. Customer enters drop ship address when finalizing order. Shipping in continental US only.
Orders will not ship blind and a data feed is not available. Maurice does not offer drop shipping in Canada.
Why did I not receive a discount on my order on Penn, Shimano and flyer items when I used a % off promo code? View Close
Penn and Shimano are excluded from any and all promo codes. When using a promo code with a flyer item, you will get the larger of the two discounts. They will not combine.
Can I narrow my search to show only closeout items? View Close
Yes. After you search, click the checkbox “Only Closeout Items” above the page (right next to Page Display) and as you narrow your search result it will only display items that are in closeout.
Can i use 2 promo codes for my order? View Close
No, promo codes can not be combined or doubled.
Why is there a a shipping and handling charge when my order is more than $300? View Close
Certain heavy and/or bulk items are charged a flat $5.00 fee for the additional shipping charges.
What is the Maurice Sporting Goods Return Policy? View Close
Maurice Sporting Goods requires that all returned goods have a Return Authorization(RA) number assigned in order to receive credit on your account. Any returns without an RA number assigned and clearly marked on the carton will be refused at any of MSG's warehouses. In order to receive an RA, please contact your sales representative or the customer service department. When contacting your sales or service representative, please have your account information, invoice number and a list of items damaged or missing from the delivery. Claims against damaged cartons are to be filed with the carrier. Your sales or service representative will assign an RA number that must appear in large clearly legible print on the carton and all returned paperwork.
Returns are to be shipped prepaid unless authorized by MSG or shipped in error. All goods returned will be charge a 15% restocking fee. For any shipping errors, or missing merchandise, customer service must be contacted within 3 days or all claims are void. Items shipped in error must be returned in their original state in their original shipping cartons. Items such as firearms and other special orders, dropped shipped goods, must be returned to their appropriate manufacturer and not MSG for warranty repair, credit or replacement.
What is CHI, ATL, WST Or NTH? View Close
CHI - Chicago Warehouse.
ATL - Atlanta Warehouse.
WST - Reno Warehouse.
NTH - Toronto Warehouse.